Refund policy
Return & Refund Policy
If your product is not exactly what you are looking for, you have 14 days from the point in which you received them to do a return and communicate it via e-mail. You will be responsible for paying your own shipping cost for product returned.
- Please let us know if you need any assistance on courier solutions, we are happy to help out.
To return your product follow below steps:
- Contact us at info@ameoseyewear.com with your order number and 'Return' in the subject line.
- In your e-mail let us know: your full name, reason for return and receipt or proof of purchase. Please let us know if you wish to receive store credit (gift card) or refund to your original payment method.
- Pack your product in its original packaging and in the condition received. Returns received that are not in its original condition, or clear signs of usage may be refusued.
- Once we receive your e-mail, we will provide you with the return address. Please allow us up to 10 days of processing your return upon arrival.
- Refunds will be processed to your original method of payment (3-7 days depending on method) & store credits will be e-mailed. Refunds excludes shipping and return costs.
- Please note that we strongly recommend that you use a trackable shipping service or purchase shipping insurance for your returns. We are not responsible for packages getting lost on the way to us.
- Please note that if you received your sunglasses in a faulty manner, contact us directly at info@ameoseyewear.com with proof of photos/videos.
Exchange Policy
If your product is not exactly what you are looking for, you have 14 days from the point in which you received them to do an exchange. Exchanged products are shipped for free by Ameos within EU (including Norway, Switzerland and Andorra), United Kingdom and USA. For countries outside mentioned zone, shipping costs will apply. You will be responsible for paying your own shipping cost for the product you want the send back to us and change, regardless of your country.
- Please let us know if you need any assistance on courier solutions, we are happy to help out.
To exchange your product follow below steps:
- Contact us at info@ameoseyewear.com with your order number and 'Exchange' in the subject line.
- In your e-mail let us know: your full name, your desired exchange and receipt or proof of purchase of the product to be exchanged.
- Pack your products in its original packaging and in the condition received. Exchanges received that are not in its original condition, or clear signs of usage may be refusued.
- Once we receive your e-mail, we will provide you with the exchange address. Please allow us up to 10 days of processing your exchange upon arrival.
- Please note that we strongly recommend that you use a trackable shipping service or purchasing shipping insurance for your exchanges. We are not responsible for packaged getting lost on the way to us.
- Please note that if you received your sunglasses in a faulty manner, contact us directly at info@ameoseyewear.com with proof of photos/videos.
Sale & Gift Cards
- Sale products that are returned can only receive a refund in the form of store credit (Gift Card) but not on the original payment method.
- The return policy for sale products applies to any product bought with a temporarily reduced price. Including our Flash Sale, Seasonal Sales*, with a discount code sent via email - or through our Archive Sale. Solely products bought with first-time customer discount codes are eligible for full refund on the original payment method.
- Sale products can be exchanged, see the Exchange Policy.
- Products that are returned and purchased with a Gift Card will receive the refund on the same Gift Card. You will receive your virtual Gift Card with an updated balance and an e-mail confirmation for your refund.
- Gift Cards are not eligible for a cash refund.
- Products purchased partially with a Gift Card and credit card method will receive the same amount refunded as paid to the two methods. Refunds to other credit cards or other payment methods that was not initially paid with are not eligible for a refund.
- *Seasonal Sales includes: Spring Sale, Pre-Summer Sale, Summer Sale, Black Week and Winter Sale.
International Orders
- International orders might be subject for additional costs such as customs charges or import taxes, please check with your local authorities.
- Any additional costs applied by your local authorities falls under the responsibility of the buyer to pay. Ameos Eyewear is not responsible for paying any additional costs.
- If refused, Ameos Eyewear has the right to deduct the return shipping costs from the original refund amount.